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A reach out to @Telus about an issue with a cable outside my house

CGBG
Organizer

I am trying here as very other option gets no action. On Dec 5th a GFL garbage truck broke one of the overhead cables to my house in December. I was told by the city it was a Telus fibre optic cable. Luckily it did not affect my service but the line was ripped from the side of my house. I contacted support by phone and was told I would have to try a couple of #'s they gave me. One # was for underground cables only and the other was unreachable. I then contacted Telus about it through Facebook. I don't have personal Social Media so I had to do it through my band account. I was told someone would be in touch. I then got a FB message Jan 12 later saying they would escalate the situation and someone would call me. Then only calls I have received from Telus since then have been to try and sell me mobile services that I don't want from you (different issue where you were no help during the pandemic so I cancelled mobile with you). So Telus, will you at least come and look at the cable and confirm it's yours and if so, clean it up from my house and yard as well as fix the box with the wires in it which was also damaged.

4 REPLIES 4

El-Eric
Moderator
Moderator

Hi there! 

 

I sent you a private message to resolve your issue as quickly as possible

Wondering who I should contact about someone cutting cables along the road.  I have contacted the police and they have come out a few times but wondering who to contact at Telus.  I thank you in advance for your help in this matter.

 

Regards Clayton

Hey Clayton, after attempting calling and contacting Telus through their Facebook page I finally got some action by doing this post. I would suggest a similar post topic about your cable problem to get their attention.

A-B
Community Manager
Community Manager

Hey, I'll send you a private message to discuss further.