I moved into a new built property in the first week of September and got telus to come install my internet. Turns out my Fibre lines are broken somewhere from my house to the junction box. Its been a month now without internet and I have been waiting on Telus to come resolve the issue for me and all they keep doing is just send technicians every week who cant do anything. I have escalated the issue and have a case manager as well but they dont know much either.
I dont know what else i can do at this point.
I suggest escalating again. The outside work back to the junction box is a different team than the installer. I've seen it fixed in a day or two.