Forum Discussion
GMSailors
6 years agoOrganizer
Email transfer from Telus to google mail
I have stumbled on a number of web articles about telus mail moving to gmail. Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information I have not received any no...
- 6 years ago
They are migrating the email accounts over in batches. They will email you prior to your account moving.
RonAKA
6 years agoRockstar
I don't use Outlook so I really can't help you with the detail. Have you followed the Telus instructions for setting up Outlook 2010?
BA2020
6 years agoOrganizer
Hi - we cannot access the MS Outlook 2010 that is loaded on the computer at all. It is totally frozen. MS Outlook 2010 just keeps trying to open with no luck. Someone else has suggested as per others that the takeover by the Google Internet Mail has blocked access back into our Outlook Program. Guess like being hi-jacked with no guidance.
- RonAKA6 years agoRockstar
The first thing you probably want to do is use File Explorer to find the .pst file which should have all your off line data. If you don't find a pst then look for .ost. I would look at the size of it and the file modification data, and then make a copy in a backup folder.
Then I see a Microsoft Support procedure to do a repair on an office product that includes Outlook 2010. Your could try that to see if that allows Outlook to start up again.
- BA20206 years agoOrganizerThank you. I did read over your link. I am not computer savvy at all - and always leave all those things to the computer experts - but no one will come to work on this problem due to COVID. Am worried if I process any hint of a “scrub” command it may cause a loss of these business folders.
Why would Telus assume that everyone would be a computer pro.- BA20206 years agoOrganizerFYI. It has now been a month since the Telus Email “mass disposal” to Google. Our small business still is unable to no access or to open our MS Outlook 2010 offline/local (business) folders or our many contacts. We don’t know anything about the “ins” & “outs” of computers - we always have a trained person to help with issues. Have been a Telus customer for more than 30 yrs! Still not able to get ANY help from TELUS. If we knew of this forced transfer we would have switched to Shaw. Feel totally let down by Telus. This company certainly has no interest in assisting in this problem in any way.
Which also shows they have no idea how to resolve this “major” problem!
We hope that we can find someone or some program that can access, open and use or print or save all those locally stored business folders!
We are exasperated and totally stressed!