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BA2020
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Re: Email transfer from Telus to google mail
FYI. It has now been a month since the Telus Email “mass disposal” to Google. Our small business still is unable to no access or to open our MS Outlook 2010 offline/local (business) folders or our many contacts. We don’t know anything about the “ins” & “outs” of computers - we always have a trained person to help with issues. Have been a Telus customer for more than 30 yrs! Still not able to get ANY help from TELUS. If we knew of this forced transfer we would have switched to Shaw. Feel totally let down by Telus. This company certainly has no interest in assisting in this problem in any way. Which also shows they have no idea how to resolve this “major” problem! We hope that we can find someone or some program that can access, open and use or print or save all those locally stored business folders! We are exasperated and totally stressed!31KViews1like8CommentsRe: I just learned Telus is migrating webmail to Gmail!
Nothing shows in contacts at all. Have done the shut down & start up, etc. “ZIP” Absolutely no stored Email folders are accessible or contacts. Can’t get into our MS Outlook 2010 as it is frozen. I understand this was done on purpose. We are not tech savvy and usually have a computer person come to help. Not one iota of assistance from Telus help lines or Google online help - we should be sending all our computer Tech costs and all our loss of business Costs in a big bill to Telus! Those of us who are having all these major problems and headaches with Telus/Google mass migration should be put back the way it was! Then either get a new separate Google Mail that doesn’t affect all our hard work. Or .... perhaps go to Shaw mail! What a mess!24KViews0likes5CommentsRe: I just learned Telus is migrating webmail to Gmail!
To Dar11 Can you tell me if you were ever. finally able to get into your offline/local emails? We are having a horrible time with this. Can’t get into any folders either nor any business contacts plus absolutely NO help from Telus or Google! OMG. On top of that No Tech support will come to the house due to COVID!26KViews0likes7CommentsRe: Email transfer from Telus to google mail
Thank you. I did read over your link. I am not computer savvy at all - and always leave all those things to the computer experts - but no one will come to work on this problem due to COVID. Am worried if I process any hint of a “scrub” command it may cause a loss of these business folders. Why would Telus assume that everyone would be a computer pro.32KViews1like9CommentsRe: Email transfer from Telus to google mail
Hi - we cannot access the MS Outlook 2010 that is loaded on the computer at all. It is totally frozen. MS Outlook 2010 just keeps trying to open with no luck. Someone else has suggested as per others that the takeover by the Google Internet Mail has blocked access back into our Outlook Program. Guess like being hi-jacked with no guidance.32KViews1like11CommentsRe: Email transfer from Telus to google mail
Telus has just dumped (put us out to trash) all of us small business clients who use a computer based email (we used Microsoft Outlook 2010). This worked extremely well for us. We relied heavy on the offline (locally stored) folders. These folders are now TOTALLY INACCESSIBLE in this new mass dump to the Internet GMail. To date we have not been able to get through to Telus - can be on hold for hours! Then if you do get through - they have no idea - not sure - so no real help AT ALL. If we could just get back into our old Telus email on our stand alone computer then they can still be accessed, printed, or saved into documents. What is wrong with TELUS!!!! If we wanted an “Internet” email we would have switched. Have spoken to others and they are in the same predicament - absolutely no help for small businesses at all. Spoke to users in B.C. and was advised they are also still trying to get their offline small business folders. Is there any solution out there. All I keep getting is GMail does not synchronize properly - what kind of explanation does that mean. Also suggested was - perhaps you should not have switched! grrrrr32KViews1like15CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
Also wanted to add we are unable to even open our MS Outlook 10 program on the computer.It seems to be trying to connect to the Internet also. Did read that can change the program to work “offline“? then would be able to at least look at offline folders? - just not sure of anything! Telus seems to have just migrated us all into their own type of delete folder - we are all in the “closed & done” folder.17KViews0likes1CommentRe: Has anyone had a successful, pain free migration to Google Mail?
Please to note for BA2020. I missed out the most important word in my post approx 8 hrs ago! We DON’T want to try to find suitable apps that “might” be able to help with printing or email formatting or needed to open attachments, etc. We do not have a lot of computer knowledge at all. We are not pleased. We are now only receiving in box email to which google has already sifted through the inbox putting what they think is important to us into the inbox and rest into other folders - oops now called “labels”?! This pre-sifting of our mail should not be done at all it should be left up to the email user to decide what's important for themselves. Still not able to get through to Telus as to finding contacts and help with offline folders. EGADS!!17KViews0likes5CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
Re: Telus regular Email changed to Telus Google Mail We are a small business and have just been migrated from our very reliable MS OutlooK 10, including use of offline folders, many contacts, the ability to print in a letter format and actually be able to read the print with out a magnifying glass. No one has assisted or given actual one on one guidance with their transfer to Telus Google Mail. We do want to try to find apps that might help with printing or things like this. Still waiting for the promised transfer of contacts or how to connect to our many offline folders. Spent many hours several times on hold to no avail. Now have read that there is no way to reconnect to the offline folders. As well another comment stated to get past tier one help - it must be paid for?! Seems no one can assist - you are on your own! We can’t even get back into our previous MS Outlook 10 program on our own computer to at least go through our offline folders! Please bring back the previous reliable system!!17KViews1like6Comments