04-25-2023 11:13 AM
04-25-2023 11:42 AM - edited 04-25-2023 11:42 AM
Any billing issues you must contact Telus. Fastest response typically is their social media team on twitter @TELUSsupport or reach out to them here.
August
I'm having the same issue right now. I called to cancel my services on the last day of my contract, Aug 16. They cancelled my internet on July 16, a month early. I called to ask them to extend the internet for another week, and now they've been charging me monthly internet even though I called twice to ask them to cancel it.
August
Please send us a private message with your account details, and we’ll investigate the issue to ensure the charges are corrected and the cancellation is processed properly.
August
Hi! I've sent you a message. I hope that helps. The account details is in the screenshots.
August
Thanks, we have replied to your message,