04-25-2023 11:13 AM
04-25-2023 11:42 AM - edited 04-25-2023 11:42 AM
Any billing issues you must contact Telus. Fastest response typically is their social media team on twitter @TELUSsupport or reach out to them here.
August
I'm having the same issue right now. I called to cancel my services on the last day of my contract, Aug 16. They cancelled my internet on July 16, a month early. I called to ask them to extend the internet for another week, and now they've been charging me monthly internet even though I called twice to ask them to cancel it.
August
Please send us a private message with your account details, and we’ll investigate the issue to ensure the charges are corrected and the cancellation is processed properly.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
August
Hi! I've sent you a message. I hope that helps. The account details is in the screenshots.
August
Thanks, we have replied to your message,
If our reply resolved your issue, please click on Accept as Solution to help others in the community.