Being charged after cancel service

[chon]

I had made a phone call to cancel my home internet service and the service should end on 12 April which is the end of my billing cycle. However, recently I have just received an e.bill charging me another $47.08 for the period of April 13 - May 12 which I didn’t use the service as I already cancelled and returned the equipment since April 12. I would like to hear an explanation about this fee.

[WestCoasterBC]

Any billing issues you must contact Telus. Fastest response typically is their social media team on twitter @TELUSsupport  or reach out to them here. 

[ChengMY]

I'm having the same issue right now. I called to cancel my services on the last day of my contract, Aug 16. They cancelled my internet on July 16, a month early. I called to ask them to extend the internet for another week, and now they've been charging me monthly internet even though I called twice to ask them to cancel it.

[TELUS_Support]

Please send us a private message with your account details, and we’ll investigate the issue to ensure the charges are corrected and the cancellation is processed properly.

[ChengMY]

Hi! I've sent you a message. I hope that helps. The account details is in the screenshots.

[TELUS_Support]

Thanks, we have replied to your message,

[nobody]

I attempted to cancel my Internet security service, for which I have been paying $37 per month. However, a representative from the loyalty group informed me that I would still have to pay $35 per month for the next 11 months. I have been with TELUS on a contract for the past four years, and all the equipment has been fully paid for. Why should I be charged $35 per month without using your service? The cameras and other equipment I have are outdated—you are welcome to collect them at any time.

Please direct me to the appropriate representative so we can resolve this matter.

[TELUS_Support]

Hey @nobody - there may be a service agreement in place that will have a cancellation fee but we can double-check. Please keep an eye in your inbox for a message from us