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Telus Business Connect - google 2FA SMS not getting through

Our company has Telus Business connect. I'm using the desktop app. I'm not able to receive google 2FA SMS in the desktop app. Just tried to sign up for a google account using my business connect number and ran into this. I'm able to receive SMS in th...

wesc by • Just Moved In
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telus double charge my business bill for year and half

our business had two internet services before last March, we canceled one and keep another one, telus has been charging me both since then even there's record showing the cancelation record.I made hundred calls for the correction and every time I was...

Treat your staff better

I was a Shaw customer up until a year ago. I went to your store in South Edmonton Common. Your gentleman who helped me was you Representative for the EPP program. He got me for all my services and security. At the end of the day though I still pay le...

Static IP setup? Telus not helping much

We opened up an office in Canada. I am in Houston. I am walking through someone remotely on hooking up stuff by Telus is not helping me much with details on setting up static IP. I am trying to get instruction from Telus on how to setup our fortigate...

Resolved! Public Payphones

I just wonder why all Telus Public Payphones are removed. It’s only my 3rd months of having lunch at Lonsdale Quay since i got a private home support client in the area.I noticed, heard and sometimes personally asked if there is a public payphone in ...

Resolved! TELUS Business Connect Hack

Did anyone else admin account for Business Connect get hack. I got email alert at July 19th 2022 1:30am that the admin account password and PIN got changed. I was locked out but I was able to reset my password. Changed my PIN, found in my security lo...

Prothane by • Neighbour
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Not Happy Paying Tax Up Front

So, last week, I ordered mobility services. Transferring a number from Rogers to Telus. And, I wanted to upgrade my device to something new.I own a few flagships from two years ago I want to trade in. I am a business customer, and am sad that we don'...

jobrien by • Helpful Neighbour
  • 771 Views
  • 2 replies
  • 1 kudos

text messsage transcripts

Hi, I need the transcripts of all text messages for my business account in order to bill my customers ? For the month of March and April 2022 How do i get these ? Tony

Tonyp by • Just Moved In
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  • 1 replies
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Customer Service to update account services

The call center has been such a pain to work with. We have called so many times and just keep getting redirect to another department because the call center can't make changes to my account. I don't understand why there isn't someone that can help wi...

Bamboo by • Just Moved In
  • 1049 Views
  • 1 replies
  • 0 kudos

Address not found

We just rented a new building for our business and have called Telus a couple times and they said they cannot find the address. The address is definitely correct according to our city. They do have the address next door to us in their system, and we ...

CH2 by • Just Moved In
  • 1624 Views
  • 3 replies
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