Telus can't tell me why they cancelled my account

Maybe this will let you know you are not alone.

I had an account cancelled early and the correction was to open up a new account. I am still waiting months later for the old account to be closed and the credit balance to be returned or transferred to the new account.

Stop any preauthorized payments on this account until resolved to avoid this accounting error.

Since my posts now must be "approved" before I'm welcome to post here, I am replying to my own thread because we are back at this AGAIN. Telus has now included an "early cancellation fee" OR an equipment fee, depending on the source of the information, after cancelling my service. So, I have filed a NEW complaint with the CCTS and maybe this will be the final one. Finally. 

Tried to do a new post  but it "needs approval" so I thought I'd bump this and let folks know that after all that, I just got a bill for almost $300. 

So, last week TELUS went ahead and cancelled my service. I was without internet for 3 days, no one could tell me why. So, they put through a credit, and even sent me a pretty wild deal that would have (at least from what I read) given me 6 months of free service. Extremely cool, and kind, and I thought we were done. 

Here's the Order that they sent me a receipt for: 

Well, gee whiz, today I got my bill. 

I would LOVE an explaination.

FIle a complaint with the CRTC if they don't get it working this week. Telus has under trained staff due to cost cutting and outside pressure is the only thing they will respond to. 

You love to see it. 
3 days ago, i found that my account had been cancelled for no reason. 
3 days, and 7 representative conversations later, and someone finally asked me for my SIM for the device, as apparently that would have solved all of the issues. 

No one has thought to ask me for that. 

And now, I get to wait another 24 hours before this new ticket is resolved. If it's resolved. Though based on how its going so far, I am guessing not. 

It's great that TELUS can cancel your account almost instantly, but it takes 4 or more days to turn it back on. 

And so we arrive at the third day without internet service. 
And the best anyone can tell me is that they "aren't done yet". 

I have been given a $90 bill credit, which is very nice. 
However, it does not explain why I was told, twice, that this would be resolved YESTERDAY and then at the end of yesterday had someone tell me it could "take a few days" 

You turned off my service, turn it back on. It should not be this complicated. 

AND after a day of back and forth and assurances that this was a "priority" that would be handled "today" - I'm told it will actually be "a couple of days" and STILL not one single person can tell me what happened or help me understand why my connection can not simply be RE-ACTIVATED. 

Hi barlovv - we understand that losing services out of nowhere is frustrating. From the sounds of it, your services should be coming back and things are settled. Do you need anything else that we can assist with? We want to make sure everything is back the way it was