Forum Discussion
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice. Without consent. I spoke to THREE representatives - none...
TELUS_Support
Official Support Team
Official Support TeamHi barlovv - we understand that losing services out of nowhere is frustrating. From the sounds of it, your services should be coming back and things are settled. Do you need anything else that we can assist with? We want to make sure everything is back the way it was
And! now I've spoken to customer service AGAIN
Still no one can tell me why this happened
AND the order got "stuck" somehow.
Despite me having the hardware set up and here at my home, my service simply can not be re-activated for SOME reason.
So I will anticipate having to reach out AGAIN tomorrow.Wow, thank you for the condescending and still non-answer.
We are approaching 24 hours later, and my service still has not been restored.- TELUS_Support
barlovv - our apologies if that came across as condescending. We are legitimately interested in helping but we were not sure if there was anything pending. Considering the timeline you were given of 24 hours we were within the window.
We'll send you a private message to investigate further
