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jsproat's avatar
jsproat
Neighbour
3 years ago
Solved

Account Cancelled but, still getting e-bills

Took over 5 months to get Telus to STOP billing me for a Cancelled account!!! 
And just when I thought I would NEVER have to talk to another Telus support person, ever again.....
I receive yet another e-bill in my inbox!!!!!!!
At least now, when I sign into my Telus Account - it shows the account IS cancelled and there are NO services to bill me for...Yet I still get e-bill and apparently Telus you OWE me money 🙂
Please, make the e-bill stop! DELETE my account permanently!!!!

 

*Image removed due to personal info*

 

  • Fabylous's avatar
    Fabylous
    3 years ago

    Hi jsproat , 

     

    Once you make the request to have the amount sent back to you, it will take about 6 to 8 weeks for the account to be completely written off.  You should not receive any more bills after that time.  

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  • Fabylous's avatar
    Fabylous
    Neighbourhood Alum
    3 years ago

    Hi jsproat , 

     

    Once you make the request to have the amount sent back to you, it will take about 6 to 8 weeks for the account to be completely written off.  You should not receive any more bills after that time.  

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    3 years ago

    You have a $41.20 credit sitting on your account. You should request a refund cheque be sent you.

     

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