Forum Discussion
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice. Without consent. I spoke to THREE representatives - none...
AND after a day of back and forth and assurances that this was a "priority" that would be handled "today" - I'm told it will actually be "a couple of days" and STILL not one single person can tell me what happened or help me understand why my connection can not simply be RE-ACTIVATED.
