Forum Discussion
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice. Without consent. I spoke to THREE representatives - none...
You love to see it.
3 days ago, i found that my account had been cancelled for no reason.
3 days, and 7 representative conversations later, and someone finally asked me for my SIM for the device, as apparently that would have solved all of the issues.
No one has thought to ask me for that.
And now, I get to wait another 24 hours before this new ticket is resolved. If it's resolved. Though based on how its going so far, I am guessing not.
It's great that TELUS can cancel your account almost instantly, but it takes 4 or more days to turn it back on.
