Forum Discussion
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice. Without consent. I spoke to THREE representatives - none...
And so we arrive at the third day without internet service.
And the best anyone can tell me is that they "aren't done yet".
I have been given a $90 bill credit, which is very nice.
However, it does not explain why I was told, twice, that this would be resolved YESTERDAY and then at the end of yesterday had someone tell me it could "take a few days"
You turned off my service, turn it back on. It should not be this complicated.
