Forum Discussion
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice. Without consent. I spoke to THREE representatives - none...
Maybe this will let you know you are not alone.
I had an account cancelled early and the correction was to open up a new account. I am still waiting months later for the old account to be closed and the credit balance to be returned or transferred to the new account.
Stop any preauthorized payments on this account until resolved to avoid this accounting error.
