Forum Discussion
Telus can't tell me why they cancelled my account
Today, my wi-fi went out inexplicably and when I logged in to my account, I found that my account had been cancelled. Without notice. Without consent. I spoke to THREE representatives - none...
Wow, thank you for the condescending and still non-answer.
We are approaching 24 hours later, and my service still has not been restored.
TELUS_Support
Official Support Team
Official Support Teambarlovv - our apologies if that came across as condescending. We are legitimately interested in helping but we were not sure if there was anything pending. Considering the timeline you were given of 24 hours we were within the window.
We'll send you a private message to investigate further
