Optik TV recordings disappearing

[Caucaumajau]

I have not been able to record many of my favorite channels. I would hit record once and the red icon would appear without problem. As soon as I hit it twice to record the series, the icon changes to the three red dots and shortly disappears.
Even when I record a single episode, it would show in the recordings but when trying to views , it gives me this error
ERR_PLAYER_P204
I have not been able to record much things, I just recently upgraded from the PVR to those digital boxes. Anyone experienced this before ?

[bb33]

yes;many times, is junk, get appletv and install telustv app for better experience

[dru]

Hey there, we want to get this looked at. I've sent a private message your way - please keep an eye out for it 🙂

[bb33]

Hi,

Often, when I try playing a recording using my telustv android box I get this:

But when I try to play the same recording on my apple tv, no problem.

Also, when I can play recordings, they often stop unexpectedly, starting from the beginning (with no sound) or with the following error:

Recording on Telus TV is a very frustrating experience. Why does it work properly on AppleTV?

Brian

[Smccaffery]

So what is the answer???? Why has Telus not fixed this?? I have the same issue. What am I paying for?! This is junk!

[Optik-Kate]

Hi @bb33, for player error 204, thanks to user @MrSL 's update, this may be an internet issue that an agent can assist with. See his thread here.

In terms of Player error 212, this error can be caused by users trying to tune into a 4K channel but don't meet the criteria, such as not using a 4K HDMI cable, or if you're not on a 4K TV. Please ensure you're using the supplied HDMI cable and that it is properly connected to the TV. 

If this is happening on all the channels on a specific device, please try to reboot the device!

[T-roy]

We get this message as well. Box is hardwired Cat 6 to modem with 1gig fibre. It is not an internet issue as it is radom recording that do it. The same series recoded on day later or one day earlier works fine.
I believe this is and Android Cloud issue

[Dream-T]

I have the same problem, any resolve?

[Rocky3]

As soon as I hit it twice to record the series, the icon changes to the three red dots and shortly disappears.

The reason for this has indirectly been answered as the show does not have an association for series embeded and the Telus system sees it as a single show.

Series recording failures continues because of this, missed episodes because they are not recognised as part of a series. 

My previous cable provider system recorded shows with similar names which caused shows not wanted being recorded. These extra shows are less frustrating than missed wanted shows. 

Telus claims the show provider does the embedding so Telus cannot fix that.

[bb33]

Hi,

I have had a series recording of a news show and it has recorded properly for some time, until recently.  The series recording has disappeared and I can only record one at a time now.  Seems like a bug to me...

[T-roy]

Yes it comes and goes. Telus’s response is not correct about the broadcaster having it as a series. If it works for a month or more and then stops and then you can get it to work again in bit then it is a bug. 

[VancouverSteven]

March 21, 2025 and this is happening to me as well.  Spoke with Telus support member on March 15, 2025 and thought the issue was resolved.  Something about my WiFi signal.  Not sure what the exact jargon was but it was dipping really low at times before coming back and dipping again and then coming back.  Downloaded an app to my phone where we could see the peaks and valleys of the signal.
That was a 1 hour phone call.  Everything worked fine after.  That is until it didn't.
Whomever says rebooting the box will fix the issue is lying.  Of course that's always the go to to fix everything.
Unfortunately it being 2 AM PDT I can't chat or call Telus now.  Gone are the days of 24/7 tech support.  Rogers offers that.  Maybe I should switch my TV, internet, and phone to them.

[C_Fun]

We’re sorry to hear that your Optik TV recordings are disappearing again after your previous troubleshooting session. It sounds like your WiFi signal may still be fluctuating, which can impact your recordings. Rebooting can sometimes help, but if the issue persists, send a private message @TELUS_Support with your account details.

[VancouverSteven]

As I said rebooting doesn't help.  Error ERR_PLAYER_P204 happened right at the end of the show I was watching.  Not even a minute left. 
You best believe I'll be getting in touch with Telus Support.