Telus Home Security is very disappointing

[MaggieHarder]

The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In order to increase what is being recorded we had to make the recording settings very sensitive which means very minor things (like insects) are being recorded and now we have reached our monthly limit and will essentially have no security footage saved for the rest of the month, and no way to correct this! The system is unreliable and essentially useless. Highly disappointed!

[dru · Accepted solution]

Rather than crank up sensitivity have you tried going through the different sensitivity settings on a sliding scale and testing to see if there might be a "just right" setting without over-compensating too much? 

[NFtoBC]

You can also narrow the trigger field to the area(s) of most interest. This should allow better focus and will exclude many issues.

[MaggieHarder]

I've played around with the sensitivity settings and the issue remains - numerous times a day, people approaching or leaving the house are not captured on the camera. The trigger field is focused to only cover the front door. I am also very frustrated that, when the monthly limit on video storage is reached, there is no way to address this - the default should be that the oldest videos are deleted as new ones are added, or allows us to manually delete unnecessary videos.