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Telus Home Security is very disappointing
The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In or...
Rather than crank up sensitivity have you tried going through the different sensitivity settings on a sliding scale and testing to see if there might be a "just right" setting without over-compensating too much?
You can also narrow the trigger field to the area(s) of most interest. This should allow better focus and will exclude many issues.
I've played around with the sensitivity settings and the issue remains - numerous times a day, people approaching or leaving the house are not captured on the camera. The trigger field is focused to only cover the front door. I am also very frustrated that, when the monthly limit on video storage is reached, there is no way to address this - the default should be that the oldest videos are deleted as new ones are added, or allows us to manually delete unnecessary videos.
Hi Ysabella I would recommend checking your SmartHome Security app for the recording rules of your camera as they may need to be changed to make sure that it is recording what you want it to: https://www.telus.com/en/support/article/manage-recording-rules
It was working at night before. Also I make sure to delete wasted video everyday ... What's frustrating is that it capture even passer by (car or person) from the street (50 feet away) but if someone walk around my house/balcony it doesn't do much (yes it is in the camera sight) ... And now it stop recording as soon the sun goes down. 😞
El-Eric
Community Manager
Community ManagerWe should have the ability to resolve that issue. Have you spoken with our technical support team about it?
