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Telus Home Security is very disappointing
The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In or...
Rather than crank up sensitivity have you tried going through the different sensitivity settings on a sliding scale and testing to see if there might be a "just right" setting without over-compensating too much?
You can also narrow the trigger field to the area(s) of most interest. This should allow better focus and will exclude many issues.
I've played around with the sensitivity settings and the issue remains - numerous times a day, people approaching or leaving the house are not captured on the camera. The trigger field is focused to only cover the front door. I am also very frustrated that, when the monthly limit on video storage is reached, there is no way to address this - the default should be that the oldest videos are deleted as new ones are added, or allows us to manually delete unnecessary videos.
Hi Ysabella I would recommend checking your SmartHome Security app for the recording rules of your camera as they may need to be changed to make sure that it is recording what you want it to: https://www.telus.com/en/support/article/manage-recording-rules
Same here, and the worst is when I know something/someone suspicious happened or my neighbor says he saw somebody in my yard and I go to the app to watch Nope nothing 😞 it wasn't sensor or what I see on saved vid that looks interesting ( my cat having his food snatched by the dog next door, will cut off just before the right moment/action ... But when it comes to every single car or people passing in the street in front of my house somehow the camera reach this far and doesn't miss a thing, but its set for my balcony and motorcycle but nope this cam hates me!! This is such a bad app/system its almost a joke!! Or is it a Trojan Horse/fake/disguised security created for ... (CONSPIRACY THEORY ALERT)!!!
