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Telus Home Security is very disappointing
The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In or...
Rather than crank up sensitivity have you tried going through the different sensitivity settings on a sliding scale and testing to see if there might be a "just right" setting without over-compensating too much?
You can also narrow the trigger field to the area(s) of most interest. This should allow better focus and will exclude many issues.
I've played around with the sensitivity settings and the issue remains - numerous times a day, people approaching or leaving the house are not captured on the camera. The trigger field is focused to only cover the front door. I am also very frustrated that, when the monthly limit on video storage is reached, there is no way to address this - the default should be that the oldest videos are deleted as new ones are added, or allows us to manually delete unnecessary videos.
Hi Ysabella I would recommend checking your SmartHome Security app for the recording rules of your camera as they may need to be changed to make sure that it is recording what you want it to: https://www.telus.com/en/support/article/manage-recording-rules
You can delete useless videos... which are soooo numerous!! I noticed that kotta as well so everyday I go and delete many. Its ridiculous how much this cam catches useless and out of my secured perimeter! 😞 So just go on "saved" video then select those you want out and then delete. The App off course have an issue with this as well 😞 Once you've selected a bunch to be delete and you click to do so instead of going away it will stay with a blank picture... you have to reselect them allllllll over again!!!. If your are lucky the app will wake up and do as asked ! I sometimes have to delete 3/4 time , it just don't want to free space...
A-B
Community Manager
Community ManagerHave you had the chance to speak with our SmartHome team about this?
