Optik TV
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OptikTV

Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.

1895 Posts

Latest topics in Optik TV

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 3603 Views
  • 32 replies
  • 0 kudos

Dolby Vision

Is there any plan to allow the new 4k optic TV boxes to support Dolby Vision HDR? Dolby Atmos works but not Vision. The way around it is to use the native apps on the Smart TV and not the android apps on the box.

EarWorm by Neighbour
  • 238 Views
  • 4 replies
  • 0 kudos

Cannot customize channels online?

This is my first time posting and from reading other comments and questions, it seems like you have to be polite. Well I will be, but really don't want to.2 hours on the phone with Telus. Another hour on the website.Why, at the very last minute of tr...

SLS by Neighbour
  • 149 Views
  • 6 replies
  • 0 kudos

center speak issue Netflix

I am getting the center speaker on the surround working on live TV and on Disney and prime, but not Netflix. Is this a known issue?

Victor00 by Neighbour
  • 124 Views
  • 6 replies
  • 0 kudos

Guide has wrong schedule

Since switching to standard time the Disney channels schedules are wrong, listings in the guide do not correspond to what is being broadcast, please fix thank you

Wrong episode of Brilliant Minds

The wrong 'new' episode of Brilliant Minds was aired on November 11. Was supposed to be an episode called 'The Man From Grozny' airing but it appears that they aired the following week's episode instead, called 'The lovestruck Widow'. 'The Lovestruck...

Pollock by Organizer
  • 588 Views
  • 10 replies
  • 1 kudos

Optik TV box vs new Telus TV Box and Recordings

We have recordings on our Optik TV PVR box that we want to keep. If we switch to the new Telus TV box, it appears we would lose the old recordings that are over 90 days. Is it possible to have a combination of the two boxes - 1 Optik Box with our old...

RCME by Neighbour
  • 150 Views
  • 3 replies
  • 0 kudos