November - last edited a week ago
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included.
Q3 2024:
Q2 2024:
Q1 2024:
Q4 2023:
Q3 2023
Q2 2023
Regards,
Your Friendly Neighbourhood TV Product Development Team.
June
June
June
My current TV has a built in turn off after 4 hours have passed with no interaction. Unlike others it does not bother me.
Did not know Telus box also has a time out.
June
July
Hi Kate. Have you abandoned us? Where is the Q2 report. I am waiting as well for the July update promised to fix many issues.
July
When are more updates coming out? Looking forward to more exciting features!
July
Has the July update occurred?
August
What is the version number for the Q2-2024 update?
The original post was updated on Tuesday, July 30th, with the new version info, and It's now Monday, Aug 5th and I'm sitting at version 1.24.6_900, on both of my T21 boxes. Isn't this the Q1 update?
Is there a reason for the delay in transmitting the update?
August
This isn’t at all helpful, but one can only assume they gave up on the platform, much like I did. Such a frustrating experience with TELUS and their Self-Install TV product.
August
Yes you are showing the January update.
Crickets on the promised July update.
Actually later this week I will see if there is a manual update to check for it. I know originally I was talked thru the update as the original shipped 21T was not auto updating. I forget if January came in on its own.
August - last edited a month ago
In another thread started by @Rocky3, Telus Support responded with a brief description of the version numbering.
It appears that 1.24.6_900 is the latest version (i.e. Q2). The "24.6" represents YY.M [not sure why they don't use YY.MM for sorting purposes] and, I'm guessing, the "_900" is likely the build number.
Edit: updated Rocky3 reference to a link
August
Is there an update on the following features, which I believe are being worked on?
1. Ability to delete multiple recording at a time. For instance on Shaw/Rogers you can delete all episodes in a series, or delete all and cancel future recordings.
2. Ability to disable and/or skip the Home menu and go directly to the guide.
3. Ability to exit all menus at once rather than press the back button multiple times.
August
There appears to be two reported completed items that are not correct at least with my setup as follows:
(1) The message in Q2 2024 the problem with recording is completed:
This problem still exists with our Android TV setup. It is very aggravating as it erodes user confidence in the entire recording reliability. We basically have to re-examine the scheduled recordings every day so we do not miss any of our desired recordings.
(2) Likewise the Q1 2024 completion of "Favorites" problem is not the case in our system:
There was no problem with "My Favorites" changing when we first got the system.
However, it now changes to "Subscribed" for no reason while watching the TV. It does not have to be turned OFF and then turned ON to occur.
Hope there are some existing solutions or the need is recognized in future software development.
August
Myoptic1, we would like to troubleshoot the skipped episode issues you are still experiencing to determine whether the fix is not taking effect or another problem is being manifested. I have reached out to you with a direct message.
August
August - last edited August
Q2 is launched? Then why is there no difference, and why did we lose the gains of the January release?
August
New customer here, may not have me for long. Netflix and other apps look as they should, 4K, UHD, the remote is a really nice, but your main player - Telus TV+ is simply awful. How are we getting picture quality like this in 2024? Everyone in our household thinks it looks pixelated. Text on screen during news or sports is all bitty, was crisp before. Picture is also washed out. I have top tier TVs and a home cinema set up. I feel like I've taken a huge leap backwards.
August
Picture should be there number one issue I know they acknowledged hdr always being on but they should also be fixing the low bitrate feeds they use compared to the old optik system when I was on fibre. Some of these channels are bitrate starved but I don't think they have ever acknowledged it sadly.
August
Yeah it's nuts. I bought an episode of a cable show from Apple TV to see them side by side vs my recording on Telus TV+ and it was laughable. The Telus broadcast looked like dial up. I have zero confidence in a company that would roll this out. Again, Telus, the box itself is snappy, I like the backlit remote, and the other apps look great, but your TV is unacceptable. Consumers, make some noise, they are getting away with a beta product with nineties resolution.
August
Go into the Telus TV apps and search for Speed Test and try that my guess is your internet speed is slow and there must be something wrong with your box. As an example I just run the test on my box and it was showing over 350 Mbs
August
I am on ethernet on pure fibre gigabit. It's not the connection. It's their compression. Awful.