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assia
TELUS Team MemberJoined 3 years ago
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Re: Please, oh Please, flag Chek News at 5 (and 6) As a Series
A fix for the News series issues is slated for mid December, in the meantime you can try not to delete the news recordings you have watched, that typically prevents the series from "misbehaving" and skipping airings.3.8KViews0likes0CommentsRe: Telus TV + cloud pvr
Recordings of live sports programs are automatically extended by 60 minutes (90 minutes for tennis matches), so we will need to research if this failed for the particular games you recorded. Sparky1960 - would you please let us know which sports events (time and channel) were cut off for you so we can investigate?4.7KViews0likes2CommentsRe: Please, oh Please, flag Chek News at 5 (and 6) As a Series
I am truly sorry, and we apologize this problem has cropped up again! Will take this back to the recordings team to investigate, but first may I ask for clarification? Are you getting only one recording for the series, after which the series stops, or are you getting occasional news programs being skipped (but the series is still set and still continues, albeit with missed recordings)? Also, is it Chek News again that is suffering from this issue? Feel free to send me a message if you do not wish to reply in the thread.7.7KViews0likes3CommentsRe: Can we get our previous Telus box and remote? New 21T terrible....
Thank you, this is super helpful and very informative! Regarding "In order to access recordings, I have to go through three steps." -- you can long-press the Rec button on the remote, and this will take you straight to your recordings. "While fast forwarding, the show is not reviewing. No idea at what point the FF is at other than a time." - we have an improvement planned for September which will allow a full-screen preview and help you see where you are going while FF'ing. This issue "Recordings are not described with channel and time and date of recording." is on our short-term list as well, so you should see that info soon. We are also aware of the other problems you listed, and are working on them, but I don't have a firm date yet. I know this is little re-assurance, since your current experience is affected, but at least those improvements are coming! Please share any other issues you encounter - I know it takes time to report and describe them, but this will help us give those fixes priority. Thanks once more!2.8KViews1like0Comments