November - last edited a month ago
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included.
Q3 2024:
Q2 2024:
Q1 2024:
Q4 2023:
Q3 2023
Q2 2023
Regards,
Your Friendly Neighbourhood TV Product Development Team.
June
June
If/when anything such as that occurs, we'll be sure to let all of our customers know!
April
When will we be able to see and use profiles? I did get a chance to set up a couple of profiles but have never been able to use them or find out where to access them.
April
Hi @Dave68
Profiles are live in the TELUS TV+ app and on the TELUS TV Digital Box. If you've set them up, the first screen that you get when you power on the set-top box or launch the app should be a profile selector (see image from iOS). A few details about how profiles work:
1. they each have their own unique list of recordings (set, watch, edit recordings independently of other profiles)
2. they each have their own unique watch list with bookmarks (you can pick up where you left off independently of other profiles)
3. Recommendations are profile-specific so they depend on viewership history within the profile
4. Favourite channels/series and movies are profile-specific
5. Maturity rating filters are profile-specific
6. Purchase PINs are set at the Admin profile level and apply to all profiles
7. On Demand purchases are available across all profiles (but may not show up or be playble depending on the maturity filters applied. For example, an 18+ movie will not show in a Kids profile)
It's worth noting that profiles are not supported if you have legacy Optik TV equipment; 4K PVRs and 4K wireless digital boxes.
April
Thanks for the reply, unfortunately I do not receive this screen either on the TELUS TV+ app or on the TELUS TV Digital Box when they first start up.
April
April
April
There might be something strange going on with your account that a technical support agent might need to resolve if you're not seeing profiles on your devices.
April
Here is a screenshot of the app
April
May
May
So assuming you're using the AppleTV remote, I checked online and it appears that the bundled remote doesn't have a previous channel button, however double tapping the 'Siri remote play/pause' button may do the trick? We're asking our team if they're aware of a definitive answer in case that doesn't do the trick.
May
May
We confirmed with our team that there's no button, but that it's been added to our team's log for assessment. We'll update when/if we get any news from our dev team!
May
Not saying it is not possible to repurpose the amount of uses for a button on the basic remote, but really, how many functions can one button perform and then how many of these functions must the user remember.
Like the long press on rec takes you to the recorded shows, but don't press long enough records the watched show. The go back button also has multi function, yes go back but long press to clear the screen.
The current remote has a go back and also a prev button, perhaps the prev button can be used for previous views. Each goes to a different screen.
Is there an upgrade remote on the horizon with more buttons to reduce multi use functions.
May
So while watching one channel, go to guide or channel up/down and pick another channel. Now press PREV and it will show the previous channel you were watching, click and you are back.
May
anything other then live sports without a 45 second delay is a waste of time.
May
Hey TELUS Team, in my personal opinion, the new android platform is a great step in the right direction, and I can see the vision for a completely unified platform that will function across a variety of different device and OS ecosystems. Kudos to your efforts so far! To my fellow community members: This is not easy, and for telco providers who started in the previous generation of broadcast standards - the "struggle street" is real when rolling out new features. But I hear all of you, you're paying for a service and expect the same or better quality when getting a hardware upgrade...
TELUS, I think your main focus should be on picture quality with this new platform. Your current offering both HD and 4K is definitely limited on bitrate (and sometimes framerate - I experienced dropped frames during the playoffs)... I have my android box hooked up via Gigabit ethernet so it's not my network.
It's very easy to see when comparing and live broadcast channels vs watching something via the Netflix app (be that HD or 4K on the same android box). The effect of poor video bitrate is further exacerbated with the advent of TV manufactures offering larger screens, at higher resolutions (even though they try use fancy techniques to try "up-scale"). The problem is only going to get worse, and your efforts in picture quality should be top on your list.
June
Adding ARC compatibility for Sony HTA-3000 soundbar hooked up Sony TV ARC port and Optik PVR HDMI to TV support? When?
June
Ok that was February. Still not able to FF and view as it plays. Can not extend the recording time on sports games, in fact tonight the recording stopped before the game was even over. It seems like a lot of talk and no action.
June
I also dislike the fact that the box shuts down after 4 hours, I leave the tv on to keep my dog company and 6 hours later come home to a silent house. Called three times for support...told me they fixed it but still happens. this box sucks!!!!