Showing results for 
Show  only  | Search instead for 
Did you mean: 

Required output protections not active - Samsung tablet

Just Moved In
I see that this has been asked on a similar thread before with no resolution and has become inactive so I am bringing it up once more with hopes that someone has a solution.

I have a Samsung tablet that I am not able to watch Optik TV on since the app update.

The guide will load correctly and am able to select the channel I would like to watch, after the channel loads and playback starts, there is an error that reads "required output protections are not active"

Has anyone found a solution to this yet?

Not being used for streaming or plugged into any other output source. No issues on any other devices.

Thanks in advance.

Community Manager
Community Manager

Sorry about that! Perhaps our resident experts @KHR or @Optik-Kate are aware of a solution?

TELUS Team Member
TELUS Team Member

Hi @Trevr84 , our development team is aware of this error and they are actively working towards resolving this issue in up coming releases. Thank you so much for your patience. We will update the threads here once the release is made available.