Hi @Marcus007 , the team is still investigating this issue. In the meantime, to prevent the possibility of this happening again, may I suggest the following instructions on:
How to: Enable Parental Controls/Purchase PIN on an STB
Press Menu
Use <> arrows, to select Settings
Select Parental Control, Press OK
Select Parental Controls or Purchase PIN, press OK
Enter your 4 digit PIN
Navigate to the box next to Purchase PIN or Parental Controls, and press OK. A green lock will appear
Navigate to Ssave, press OK
Note: The Purchase PIN/Parental Controls needs to be activated on each STB individually. Enabling this feature on one STB will not enable this feature on the other STBs in the home.
How to: Create a Parental Locking PIN
Press MENU
Select Settings using the arrows
Select Parental Control using the arrows
Select Parental Locking using the arrows
Press OK
Enter a 4 digit PIN using your remote
Confirm the 4 digit PIN by re-entering the PIN
How to set up Parental Controls
Action
Press Menu
Use the < > arrows, to select Settings
Press OK
Enter your password (the default password is 0) and press OK
Navigate to parental control, select the check box (if needed), select Edit and press OK
To block by rating navigate to movie rating or TV rating and press OK
Then use the < > arrows to select the rating you wish to block and press OK
To set up timeout navigate to unblock timeout and press OK
Use < > to select the amount of time.
Press OK
Select the check box next to Block Unrated to block TV programs and movies.
Select the check box to show blocked program info to show descriptions of blocked programs
You can block content based on sexual situations, language, suggestive dialogue ...
When you have finished setting your parental controls, navigate to submit and press OK
