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Adult (porn) channel category 900 appeared today

Marcus007
Friendly Neighbour
Hi
Was there a glitch today? All of a sudden we had adult viewing channels on our TV and the sport group (900s) had been renamed “Adult” - I saw one channel and it was definitely not for kids!! Would like to have a reply as to what happened today - thanks
8 REPLIES 8

Nighthawk
Community Power User
Community Power User

I haven't noticed anything like that on my end. I've got TSN on my Optik box for the 900s.


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Marcus007
Friendly Neighbour
It was the most bizzare thing, it has gone away now but I want Optik tv to reply

dru
Community Manager
Community Manager

Definitely bizzare. I don't see anything reported in our issues tracker so I'll treat this as a one-off for now until I get more examples.

I'll be sending you a PM to gather some info to forward to our product team so please keep an eye out 🙂

xray
Hero

I watch the 900 channels daily/nightly and didn't notice this on Oct 15. Was it just a label issue in the guide or did that actual channels (content) change?

Optik-Kate
TELUS Employee
TELUS Employee

Hi Marcus, thanks for flagging. We have safeguards in place for this specific scenario, so we're a bit puzzled about how this happened. Could you share more information so we can investigate further?

1. What time did this happen on the 15th?

2. Can you describe what you were doing before the occurrence? If you could take a picture of the last screen that had this error, it would be helpful. We know the adult content is no longer there, but please take an image of the screen where you saw the image

3. Did you visit the channel in question and do you remember what channel number it was? 

 

Thanks,

Kate

 

Hi Kate

1. It was late afternoon. Sorry I don’t know the exact time.

2. I had turned on channel 3 to view the categories when I noticed the ‘adult’ category listing, I was in a FaceTime call at the time so didn’t have the chance to take a photo.

The bottom on the screen where the current channel pops up as you change them was also stuck on (fading out the category below 2000) and behind the entire “category screen” we could still see the content of whatever channel we were on but fairly dark - which also doesn’t normally happen.

3. As I was with a group including kids I didn’t really focus on looking at content but I did change a channel and saw something of a soft porn / raunchy hallmark style sex scene so changed the channel back.

4. Later that same day I wanted to test our wireless unit on our other TV but when I started it up it did a full reset - something that had not ever happened before since we first installed in.

Hi @Marcus007 , the team is still investigating this issue. In the meantime, to prevent the possibility of this happening again, may I suggest the following instructions on:

 

How to: Enable Parental Controls/Purchase PIN on an STB

Press Menu

Use <> arrows, to select Settings

Select Parental Control, Press OK

Select Parental Controls or Purchase PIN, press OK

Enter your 4 digit PIN

Navigate to the box next to Purchase PIN or Parental Controls, and press OK. A green lock will appear

Navigate to Ssave, press OK

Note: The Purchase PIN/Parental Controls needs to be activated on each STB individually. Enabling this feature on one STB will not enable this feature on the other STBs in the home.

 

How to: Create a Parental Locking PIN

Press MENU

Select Settings using the arrows
Select Parental Control using the arrows
Select Parental Locking using the arrows
Press OK
Enter a 4 digit PIN using your remote

Confirm the 4 digit PIN by re-entering the PIN

 

How to set up Parental Controls

Action
Press Menu

Use the < > arrows, to select Settings
Press OK
Enter your password (the default password is 0) and press OK
Navigate to parental control, select the check box (if needed), select Edit and press OK
To block by rating navigate to movie rating or TV rating and press OK
Then use the < > arrows to select the rating you wish to block and press OK
To set up timeout navigate to unblock timeout and press OK
Use < > to select the amount of time.

Press OK
Select the check box next to Block Unrated to block TV programs and movies.
Select the check box to show blocked program info to show descriptions of blocked programs
You can block content based on sexual situations, language, suggestive dialogue ...
When you have finished setting your parental controls, navigate to submit and press OK

Hello I had a similar issue happen I was some adult content showed up on my internet provider after havin the adult content blocked is still seamed to appear