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Wrong last name on online billing.need help .
Hello, I talked to an agent weeks ago to get my last name changed on my bill for my internet account. I got married. She got me to email in my marriage license and I did it. She that that , that would fix it. And nothing has changed. It’s showing my correct name on my account and on the billing for my mobile account but not my internet account. When I call Telus they say it looks like the correct name on their end . But it’s not on mine and I have dented the app and reinstalled it. Please help.
Can't purchase a device
I was with Koodo for 13 years. Bell offered a better plan, so I called loyalty and they matched it but switched us to Telus. Since the switch, we cannot order a device (we did BYOD). It just says the order cannot be made online and to call. And when I called, they told us something about not being able to do a credit check since we were only with Telus a few months, which is nonsense to begin with and besides, our credit is sparkling. It's been over 6 months now and still no change. To top it off, we get a call about offers on new devices. I explain to the guy the situation we're in and he checked and confirmed he couldn't do anything for us. Just absolute amateur hour. We'd have already switched to Bell but their prices when I checked were horrendous. Has anyone else been stuck in this situation?
Violation of Agreement
I have paid the Bill and it's states that I did I can get the transaction from my bank in transaction yet I'm being double billed stating I dod not pay anything do I have to take to a civil claims in court about this issue and plus the wifi shows it's connected but no internet not only did my number change from the number I wanted to keep but being double billed when I paid in full last month then I have no internet connectivity
Account sent to collections without being told
My telus account was cancelled months ago and I got an email saying it was cancelled. The services stopped working so i didn't think anything of it. i got an email from a collections agency a week ago saying that i owe $197 and that the account was active up until a couple of days ago. I didnt recieve any emails with a bill or anything from telus until today saying that i owe that amount (never got any emails from telus for months).I asked how am i getting charged if the account was canceled. And the person on the phone said "why didnt you call us when you noticed the account was cancelled?" I dont know why i would call them and tell them that it was cancelled when they are the ones that told me it was cancelled. I asked how i can be charged for services I didnt receive. But the agent said I have to pay for it and that he can set up payment arrangements. Basically said there was nothing else they could do. It wasn't even a phone service it was their home security so the bill was less than $30 a month before it was cancelled so to get a bill for $197 seems insane. They just kept charging me without even telling me for months after receiving a confirmed cancellation Ive been with koodo/ Telus for years and i have never had an issue but I am very frustrated with this situation. Has anyone else had a similar problem? Was there a solution? Thanks
TELUS Billing Errors, Collections and Credit Damage: Where Is the Accountability?
I recently discovered that a TELUS account I made multiple attempts to cancel was sent to collections and reported on my credit file. TELUS had already refunded incorrect charges and assured me the problem was fixed. Yet here we are. Looking through this forum, I found other customers describing similar issues: cancelled accounts still being billed, charges on old accounts, and collections despite accounts showing zero balances. This is serious. An inaccurate collection entry can affect credit scores, mortgage approvals and borrowing costs. Yet customers are left to discover the problem, spend hours chasing corrections and dispute the damage themselves. I find it deeply unfair that a corporation as large as TELUS can face repeated complaints while individual consumers carry the burden and risk. When customers miss payments, there are consequences. What accountability exists when a company’s errors harm customers’ credit? I’d like TELUS to explain: What is being done to prevent these errors? How are inaccurate collections removed from credit reports, not just marked paid? What compensation or remedies are available to affected customers? Do repeated complaints warrant regulatory scrutiny or collective legal action? I expect TELUS to investigate my account, reverse invalid charges, withdraw the collection and correct any inaccurate credit reporting. Has anyone else experienced this? Was your credit report corrected, and were you offered compensation?
Cancelled account alleged unpaid balance sent to collection
I just learned that I have been sent to collections by Telus for an alleged unpaid balance of $112 (which now became $137.92 according to the collection agency) on my previous TV/internet account in 2025. However, my payments were set up as pre-authorized, and I made sure I have $0 outstanding when I cancelled the service. Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which has unfairly damaged my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they will transfer me Home Services team. I am still a current Telus customer, As a loyal customer, I don't expect any special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I will continue taking all necessary steps to reclaim my rights.
