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Cybersecurity concern
I got an email asking for me to review the service of a representative relating to a call I never made. Apparently the call took place March 05, 2026 with a TELUS call centre sales rep named Janice, the email I got was from TELUS Feedback and was an automated email. I’m concerned about the fact that there’s nowhere internal to report something like this... I’d like to know a little more from telus about this call, but…?
issues in auto payment of prepaid existing plan
Hello, in my prepaid account i cannot find the option to set auto payment of the existing promo offer i have. i got 1 year prepaid promo offer of unlimited canada wide calling and texting last year and it is almost time of renewal and there is no way to pay for another year of prepaid bill to keep using this benefit. Could someone help in configuring auto deduction of that 120$ amount, instead of existing option of auto top up of random amounts?
Out Bound Display Issue with calls
Who do I speak to about having my daughter's name, ****** *****, appear on her cell number: *** *** **** for out bound call display instead of my name, ********* ***** to avoid changing to another Mobility Carrier? Please advise at the earliest convenience. Thanks in advance. <Admin edit: personal info removed. Please see community house rules>
Changing My Account Name
Hey, I have two services with Telus: Mobility and SmartHome. My dad previously had an account with Telus (he ported out), and we all later ported back to Telus under a brand-new account in my name. The issue is that his old account was linked to my old email address. When I signed up again, My-TELUS still shows his name at the top instead of mine. I’ve called Telus and had the email changed to try to fix it, but nothing has worked so far. Does anyone know how to resolve this? Just to clarify, my bill shows my name, and when I went in-store to upgrade my phone, the account was under my name. It’s only My TELUS that displays his name.
