Forum Discussion
Telus Westjet account linking issue - missing phone
When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone.
I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.
11 Replies
I have the same issue since last October 2025. Can someone help?
TELUS_SupportOfficial Support Team
Hello! We've received an update from our Rewards team that everything should be resolved for you! We'll send you a private message as well, thanks.
- TELUS_Support
Sure thing, we'll send you a PM.
Same issue for me. Is there a known resolution?
- TELUS_Support
Hello. We'll send you a private message to gather your info!
- TELUS_Support
Hi there, please send us a private message and we’ll log a ticket on your behalf.
OK, I just sent you a message
I have the same issue
