Telus Westjet account linking issue - missing phone

When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone.

I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.