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Changing My Account Name
Hey, I have two services with Telus: Mobility and SmartHome. My dad previously had an account with Telus (he ported out), and we all later ported back to Telus under a brand-new account in my name. The issue is that his old account was linked to my old email address. When I signed up again, My-TELUS still shows his name at the top instead of mine. I’ve called Telus and had the email changed to try to fix it, but nothing has worked so far. Does anyone know how to resolve this? Just to clarify, my bill shows my name, and when I went in-store to upgrade my phone, the account was under my name. It’s only My TELUS that displays his name.
Outstanding balance on closed account
There seems to be no clear a potentially outstanding balance on a cancelled account. I have a current account and it seems I have an outstanding balance on a previous account closed in 2019. The automation system tries to access my current account. How do I navigate this and communicate with someone to sort this out?
Appear to be Double billing
The odd part is that my automatic payment is sometimes not debited on the 25th and stays until the next month. This has been messing me up because the account that these payments come out of is also shared with other billing accounts, and it is quite possible for that account to have no money in the new month. But it gets worse; the billing system charges me twice for internet in the month. Or at least that is the appearance on the bank statement, but in reality their system seems unable to consistently bill for services used in the current month. Can these issues be fixed? Can I move the billing date to be more mid-month?
How to elevate service issue?
Since October I have been dealing with issues related to phone services and billing issues. I have had 3 on-site visits, have spent over 28 hours in total on the phone with support and Loyalty team members, had my phone number disconnected, had my phone service cut off twice for at least 5 days each time, had my voice messaging system disconnected 3 or 4 times, and have had the wrong charges for services on 2 different accounts. On at least 4 or 5 times I was told that a ticket had been created to correct my issue. When following up on each one, I was told once that no ticket had even been created, and several times have been told that the ticket was "closed" when I called back a week or two later to follow up. The current ticket has been outstanding for almost a month, and several times was told that it would be resolved in a day or two. Received a call today, saying they were still working on it and that it would be another week and "thank you for your patience"... I have no patience left.... HELP
Still getting billed after I cancelled my services last March
I am still getting billed for Telus home services even tho they were cancelled last March. I keep getting a monthly bill saying my services will be disconnected to which I have spoken to numerous agents regarding this and to let them note it each time I spoke with them. For some reason they can't "find my previous note" regarding this issue. Please stop billing me it's over and beyond what it initially was.
Account cancelled in Oct but getting invoices now..
I had my account cancelled in Oct..After that I have received email stating credit for $150 and also returned all the stuff. All of sudden I am getting invoice for pending payment of $105. I can't login to My telus app or into my online account..what should I do in this regard.
Crave TV issues
I have a subscription to the Crave Premium but I can’t access all content or download shows on my IPad. This happens frequently in which I am able to sign in and everything will work fine and then I’ll get locked out. I can sign in and watch free content but many shows are still locked out. I checked my Telus account and I am paying for premium so I should be able to watch anything on Crave. I can’t understand why I keep getting locked out. I can’t be the only person with this problem.
Telus Westjet account linking issue - missing phone
When I try to link my Westjet account to Telus, I am redirected to Telus, sign in and at the time of needing to enter the security code, I cannot receive the code because it seems like Telus isn't pulling up my cell phone. I talked to Telus call center and they seem clueless. I have Telus home service and home security but my cell phone is shown in my online profile.
