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Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contract ended, Telus continued charging me, eventually resulting in a final bill of $0.00 in August 2023. Despite this, I received no prior notification—no emails, texts, or calls—regarding any outstanding balance. It wasn’t until a collection agency contacted me that I learned of this supposed debt, which has unfairly damaged my credit score. I have spent several hours on the phone with Telus customer service, only to be told that they cannot help me since the account has been transferred to collections. I provided proof of the $0.00 balance to the collection agency, but after weeks of follow-ups, they informed me that Telus has not responded to their inquiries, leaving me stuck with a negative credit report that I cannot correct without Telus's cooperation. I am still a current Telus customer, As a loyal customer, I don't expect any special treatment, but I also don’t expect Telus to ruin my credit score, waste my time, and cause unnecessary stress. I am counting down the days until my family members’ contracts with Telus end so we can move on to a provider that values its customers. In the meantime, I will continue taking all necessary steps to reclaim my rights.
Collections
They sent my account to DCA from a 2018 account which I have no notice of being a long term service internet with them. I tried to work with Telus and verify the account. All of agents said “We don’t see any balance” from the accounts I gave them based on the collections agency. I recorded all the phone calls from 4 agents from payment services, to billing, to “chair customer service”, and collections department. None of them didn’t know how to open my account from 8 years ago! Now I have to pay $118.00 for no reason???? I reported this CCTC. I am sick and tired of your greed, I am not the only one who is affected by this. I hope some lawyer will pick up on this and sue your greedy ass. I will never ever recommend your greedy company.
Incorrect Collections Notice
Hi, I've been getting spammed with calls and emails from First Choice Credit Services regarding a home services account I closed last year. I've already reached out to TELUS support who has confirmed that I do not have an outstanding balance and they have said that they have sent a notice to First Choice to stop contacting me but I continue to receive calls. Can I please get support with resolving this?
Incorrect Collections Claim Years Later
’m extremely frustrated and disappointed with my experience with TELUS. I had multiple accounts with TELUS between 2015–2023, and out of nowhere in 2026, I’m being contacted by a collections agency claiming I owe money. This came as a complete shock. I’ve since called TELUS twice, and both times I was clearly told that there is no outstanding balance on my account. When I followed up with the collections agency, they told me the alleged balance is tied to an even older account from 2018. I’ve gone back through all my records and emails, and my account from 2018–2020 (when I moved and continued services with TELUS) shows it was closed with a $0 balance. I know I returned all equipment and paid everything owing at the time. I have a screenshot of my shipping label from 2020 when I sent it back. After looking into this further, it seems like this isn’t an isolated issue, which is even more concerning from these posts. I recently reached out to TELUS again because they are one of the main providers in our neighborhood, and I was considering using their services again. Unfortunately, this entire situation has completely eroded my trust. Being contacted years later over something that appears to have been resolved properly is unacceptablePlease help, I am still waiting for purolator waybill
I have already cancelled my services a few months back and contacted with Telus multiple times to get a purator lable. but I still didn't recieve the label. I still have telus equipment sitting in my basement in dust. I would like to send them back. Would appreciate some assistance with this as the ai chat bot is useless and I am done waiting on hold to discuss the same thing/get the run around. Thanks.
