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Telus Rewards to Westjet rewards
So I have been trying all day to discover how to transfer my Telus reward points to Westjet rewards points. I have read all the prior posts, I have had Google's AI try to spoon feed it to me, but in the end, there is no spot on my rewards page that allows me to transfer. I have gone rewards profile - my profile and the interwebs says that I should see a thing to transfer points. I have linked Westjet, in fact I unlinked and relinked it just to be sure. On the left is my name, currency selection and my total points On the right I have Telus account, Westjet account and that's it. I would love to transfer my points so I can try and book my wife and I a trip but this isn't working. Please help. Thank you!Converting Telus Rewards limit
I am trying to convert my Rewards to Westjet points, but it is grayed out and it says I have 0 transfers left. I have transferred my points 3 times before, but I thought the counter would have reset by now, and I can't find any documentation that says there is a limit to transferring points. Does anyone have this issue, or know the amount of time before the counter resets to be able to transfer more points?
Telus upping my 50Mpbs internet $9.00 more a month
Here I am on a copper wire internet which is supposed to give 50Mpbs which at its best speed is 25Mpbs and that’s not happening very often. Telus just jacked up my monthly fee by $9.00, my current contract is only a few months old, few months ago I renewed my contract & a month or so after renewing they, up my charges to a level that would have been charged had I not renewed it. Telus is supposed to upgrade to fibre we don’t know when but it’s not any time soon.when I go online and look at the Telus rate 50Mpbs it show $40.00 mine was $37.24 now they want $46.90. Shaw is starting to lok pretty good. x
Wrong Rewards Tier Level
According to MyTelus Account (where I find my Telus Bills to download) my account has 4 services. But I have only been assigned the Platinum Rewards level. I have all 4 Services listed as Eligible Services: Postpaid Telus Mobility Account, PureFibre Internet, Optik TV, and Smart Home Security. Why have I not been assigned the Diamond Rewards Level?
Before You Close Your TELUS Account, Read This
I've had ongoing issues with TELUS since last summer when I tried to cancel my TV services, and this latest situation feels like a continuation of the same problems. I understand that contracts have terms and conditions, and I accept responsibility for any fees that resulted from not cancelling on the exact date required. My concern is how difficult and confusing the process became. Once my account was closed, I no longer had access to my billing information. I was told that notifications had been sent by email, but some of those emails went to my junk folder. I had also moved before the account was officially closed, so I didn't receive any mailed notices. I spent more than two hours on the phone and was transferred five times. I received conflicting information from both TELUS and the collection agency. One TELUS representative told me that nothing could be done because the account had already been sent to collections. Another representative created a ticket and told me to wait 8–10 days for a review. The collection agency referred me back to TELUS, while TELUS said they couldn't access my closed account. Even after I paid the collection agency to protect my credit, I was told that TELUS couldn't reverse any charges, including equipment-related fees. My advice to anyone closing a TELUS account is to follow up carefully, check your email regularly (including your junk folder), confirm that all equipment has been returned, and make sure there are no outstanding balances. Has anyone else experienced something similar?
Can't get into my account.
I haven't been able to log into my account for the last 5 years or so because I lost my password. When I click on "Lost your password?" the system says they are sending me an email but I I never get the email. I have tried dozens of times. Now I have received a huge bill from Telus that doesn't make sense. I can't get into Chat Assist without logging into my account. I can't get to talk to a human being except through Chat Assist. Help!!Fibre optic service box installed on private property
Ledcor assumed our property was common property, it is bare condo land and we have titles and property lines, They installed this in our side yard while we were gone, there is no easement or utility right of way in this location. Request it be moved, as an eye sore and placed only a few feet from our deck. I sent a email to fibreconnect.com who passed it onto Ledcor who didn't contact me until after all hooked up to and states now live and won't move further up so it's out of our sight but still on our property. If their looking for new customers in our neighborhood there not going to get it as the town of High River is not happy.Be aware and get everything in writing related to Telus offers
4 months ago I cancelled my existing Optik TV and bonded internet 150 service and upgraded to Telus Pure Fibre 3G internet. At the the same time I had a Shaw/Rogers 1G service that was costing $75.00 per month and the contract was ending. I chose not to renew the Rogers and go with Telus based on the newly place fibre in my neighbourhood. After a lot of time on the phone I was transferred to L&R which provided a great offer for Telus fibre. I was quoted 82.50/month. I have no idea if that included gst or not. The first bill was confusing with all the old service credits etc. My issue is that my bill is now 121.80/month, not what I was quoted. It looks like it is 95/month but all of a sudden I'm paying $7.00/month for each email address I have (3 in total). Speaking to customer service, they tell me that the emails cost that amount and were created when I switched to Pure fibre services. I have the option of cancelling them to save the 21.00. I have never in the past had to pay for email address and have been using these Telus email accounts since 2009. I cannot lose them as all email communications are tied to them. No mention of the additional costs where ever disclosed to me. Almost $40/month more then I was told. Spoke with customer service and was transferred again to L&R. Finally gave up waiting on hold and came here.MyTELUS App Showing Wrong Phone Number After Agent-Assisted Transfer”
Hi everyone, I’m trying to figure out a strange MyTELUS app issue. At the top of the app, where my name appears next to the arrow that opens the sidebar, it’s showing my dad’s phone number instead of mine. This started right after a TELUS agent helped complete a number transfer on the account. The transfer itself worked, but now the app is pulling in the wrong number even though the account is under my name. I’ve tried logging out, reinstalling the app, and refreshing the account details, but the incorrect number still shows. TELUS claims they’ve fixed it on their end and that it may take up to 48 hours for the correct number to display. It feels really strange, but it sounds like a temporary display glitch related to backend account syncing and caching after the transfer. Is there someone here who can investigate this further, or has anyone experienced the same issue? Thanks in advance for any insight.
