Forum Discussion
MyTELUS App Showing Wrong Phone Number After Agent-Assisted Transfer”
Hi everyone,
I’m trying to figure out a strange MyTELUS app issue. At the top of the app, where my name appears next to the arrow that opens the sidebar, it’s showing my dad’s phone number instead of mine.
This started right after a TELUS agent helped complete a number transfer on the account. The transfer itself worked, but now the app is pulling in the wrong number even though the account is under my name.
I’ve tried logging out, reinstalling the app, and refreshing the account details, but the incorrect number still shows.
TELUS claims they’ve fixed it on their end and that it may take up to 48 hours for the correct number to display. It feels really strange, but it sounds like a temporary display glitch related to backend account syncing and caching after the transfer.
Is there someone here who can investigate this further, or has anyone experienced the same issue?
Thanks in advance for any insight.
7 Replies
Hello,
I am having the same issue, spoke with an agent who told me to live with it, but pushed and got transferred to tech support. The agent seemed annoyed about this and me asking. I ask them to submit a ticket for "back end" team to look into it. Told me not to tell him what to do. I want this resolved as it was working fine before I added a 2nd line and now waiting to add a 3rd line.
TELUS_SupportOfficial Support Team
I think the original poster's issue is different. They only have 1 number on the account, but it's showing the wrong one after a transfer of ownership. You mentioned having more than 1 line on your account, in which case the app and site would display all numbers currently attached to it.
So im not going to get any helpis what your saying.
When my number is not showing under my name. And it makes it appear I'm not the account owner
- TELUS_Support
Hey there! We hear you - that's definitely confusing seeing the wrong number in the app after your transfer. We'll send you a PM so we can look into this and get it sorted out!
