Forum Discussion
MyTELUS App Showing Wrong Phone Number After Agent-Assisted Transfer”
Hi everyone, I’m trying to figure out a strange MyTELUS app issue. At the top of the app, where my name appears next to the arrow that opens the sidebar, it’s showing my dad’s phone number instead o...
Hello,
I am having the same issue, spoke with an agent who told me to live with it, but pushed and got transferred to tech support. The agent seemed annoyed about this and me asking. I ask them to submit a ticket for "back end" team to look into it. Told me not to tell him what to do. I want this resolved as it was working fine before I added a 2nd line and now waiting to add a 3rd line.
TELUS_Support
Official Support Team
Official Support TeamI think the original poster's issue is different. They only have 1 number on the account, but it's showing the wrong one after a transfer of ownership. You mentioned having more than 1 line on your account, in which case the app and site would display all numbers currently attached to it.
So im not going to get any helpis what your saying.
When my number is not showing under my name. And it makes it appear I'm not the account owner
- TELUS_Support
Is your phone number not showing at all when you login to your online account through the website or the App?
At the top shows my name and then a different phone line. When previously it was my name and my number.
Also I have to search for my number and name when I click on plans & devices. It showing the second line 1st. Like I said previously apparently a ticket has been submitted. I would like someone to call me about this.
