Telus rewards $15/$25/$50 credit to pay towards bill gone?

[quattrobaj]

Hello,

Has this reward redeem $15/$25/$50 credit to pay towards bill been discontinued as I don't see it on the mytelus rewards page anymore?  Thank you.

[BLG]

This generic response is essentially the same rhetoric that keeps appearing whenever customers are very specifically and clearly telling you that they want the bill credit reward reinstated. So, how about a clear and specific response? Has the possibility of reinstating the reward been considered? And if so, when will it be reinstated? And if not, why not? 

[A-B]

Yes it has. Can't provide a definitive timeframe. Because I don't have one.

[BLG]

Interesting. Just to be clear -- are you saying that reinstating the bill credit has been considered, or that a decision has been made to reinstate the bill credit, but you don't know exactly when this will be implemented?  Knowing for sure that a reinstatement is coming, would be helpful.

[A-B]

Not sure, but our team is aware of the feedback since its removal and always considering options for the future.

[KLR8]

Yes please bring back the ability to use points towards your bill. I unfortunately have been stuck with a 274$ bill for one month! I guess my discounts ran out and I didn’t realize….145$ per month jumped to 274$. Insane prices guys. Yes I called and got the monthly costs down to 175$ but still have to pay the 274$. Not impressed. 

[TELUS_Support]

Our team is always looking into the possibility of this for the future!

[BLG]

Again, no clarity or specificity about reinstatement of the bill credit. Just another "we are aware" response, which tells us nothing.

[Godingal]

I suppose I could get a new remote control for my optik tv and sell it on ebay, said no one ever. 🤔

[AEM]

I'm also immensely disappointed this option is discontinued.  This once a year perk was one of the reasons I continued my services with Telus.  Not impressed