11-08-2023 09:09 PM
Hello,
Has this reward redeem $15/$25/$50 credit to pay towards bill been discontinued as I don't see it on the mytelus rewards page anymore? Thank you.
November
Hello. The option of using Rewards points to go towards your bill has been discontinued. There are still many other options, and our team is always looking into all options for point redemption in the future!
December
Well that's a bit disappointing to hear as I thought that was a great reward just for paying your bill. Glad I used my $50 credit a couple of months ago while it was still an option.
December
That is extremely disappointing to hear. The bill credit really helped with annual budgeting and was one of the factors in deciding to keep Telus' relatively expensive mobility service. Can the Telus Rewards Mastercard be used to pay a monthly bill?
March
I am also very disappointed. Being able to use Telus rewards points towards paying my bill was one of the factors I used to calculate that bundling Telus services was cheaper than other internet/mobility/security bundles. Not so much anymore. I hope Telus reinstates this option soon.
December
Discontinuing the bill credit as a reward option is a real disappointment. It was one of the reasons for keeping our home service with Telus. It makes no sense to deliberately poke your customers in the eye. If your team is looking "into all options" maybe they could start by looking at the option of reinstating this bill credit option!!
January
Why exactly did they discontinue this reward? Many of us found it helpful once a year.
adriana
January
VERY disappointing to hear of this! It is the only thing I ever put rewards points towards.
December
December
Once logged in to your TELUS Rewards account, you can click on 'Catalogue' at the top (in between 'Dashboard' and 'How it works', or the white button on the right hand side underneath your point total where it says 'Browse rewards catalogue'.
December
The Amazon gift card is a good option. Hopefully that will remain in the reward catalog.
March
Can the Telus Rewards Mastercard be used to pay a monthly bill?
March
It can be used to shop for accessories on telus.com/accessories or in TELUS stores.
March
So the Telus Rewards Mastercard cannot be used to pay our monthly bill?
March
Correct.
May
May
Another option is using it at telus.com/accessories if your local stores don't have anything that interests you.
May
May
In the catalogue, the item itself is called '$50 TELUS Stores prepaid Mastercard' and when you click it, under the big picture of the card itself it says in bold letters TELUS Prepaid MasterCard can only be used at TELUS stores or online at TELUS.com/accessories.
Then there's a box you'd have to tap/click that says 'Yes, I acknowledge and read the disclaimer' before you can even redeem it.
May
May
Our Rewards team is always looking at feedback, and of course the possibility of bringing back popular rewards that are not currently available.