Telus Reward Point Expiry

[Dalyha]

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:

"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted. 

1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?

2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.

My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.

[Dalyha]

The notice was printed in fine print at the bottom of the December 2024 paper bill. You wouldn't have seen the notice if you receive your bills electronically. I recently switched back to receiving a paper bill so that I don't miss any of the fine print in the future.

[lolipop]

I have lost all my rewards points that I  have been accumulated for years. I had no idea it expires. Can any help to retrieve them? 

[TELUS_Support]

Hello! As of January 30, all points accumulated before 2024 have been expired, with customers notified in bill messaging before the end of last year. All points accumulated since then and going forward will remain as per usual. We're not able to retrieve any of the expired points, but we still have a number of great opportunities in the Rewards catalogue. 

[Jer1]

This is BS , I lost over 400 points !! and I want awnsers

[TELUS_Support]

Hello. We can look in to this for you. We'll send you a private message to discuss further.

[jjn2011]

right?! i had no idea either! like why would they even expire, how is that ok, and i lost 70 points that i was saving! i dont even know what to spend my 57 remaining points on as i have not redeemed anything yet, i heard the gift cards can take months! any suggestions on how to use these points before the program ends?

[DShep97]

Not only that, they also took away ALL of the decent gift cards you can redeem AND changed the “price” of them too. $25 gift cards now cost 29 points instead of 25 points like they should. The “loyalty rewards” program is on of the 2 reasons i am switching to Rogers/Shaw when my contract is up in June. Its no longer about loyalty, just money.

[ANV]

Just noticed that as well! What little “value” the program held, is now even more diluted. They should stop pretending and just do away with it entirely! Once any cancellation fees can be offset by a credit from a new provider, we will be terminating as well. With an internet provider, smart TV’s and direct streaming services, no one needs the middleman anymore, anyways. 

[TELUS_Support]

Our Rewards team is working on adding new opportunities for the rewards catalogue and new things are on the horizon. We'd hate to see you leave. Let us know if there's anything regarding your services or account that you'd like to discuss and we'll be here.

[Dalyha]

I'm cancelling as well when my contract is up in August. I've been a customer since the 1990's, before the merger with AGT and BC Tel. Besides their customer service issues, Telus prices have gone way up and like you say there are just too many other options out there.

[Srom]

I have also lost at least 120 points and would like a bill credit.  I find it unacceptable to expect people to read fine print on digital bills.

[TELUS_Support]

We always encourage our customers to read their bills. We'll respond to your private message now.

[Bob10]

Like others, I was surprised/astonished to see that hundreds of TELUS Reward points have been removed from my account.  In my view, a small notice at the bottom/end of my bill advising of this confiscation of points isn't adequate notice.  I would expect these points to be reinstated as soon as reasonably possible.  Your timely response is appreciated and expected.  

[TELUS_Support]

We'll send you a private message to discuss further.

[Shiloh]

My points are gone! What the heck Telus!!! I’ve been saving for years!!! My rates have never gone down for TV, Phone and internet, been loyal for years and the ONE perk I had you basically steal from me???? Went on to look at redeeming today as I was saving for a larger item and gone. You need to make this right Telus! Seriously Upset!! What sort of company does this without informing their customers!!!!!!!!

[TELUS_Support]

All customers were notified before in advance of the expiry. We'll send you a private message to discuss further.