Can't access my billing information...long time customer.

[FuzzyLogic]

When I login to view my bill I get this message:

"Your first bill isn't ready yet. We'll let you know by email and/or text when it's available"

Normally my bill would be due about now and I would have received an e-mail notification. I cannot find any billing information aside from clicking Pay My Bill and then it displays a balance and due date of April 6, 2020?

Is anyone else experiencing similar issues? Is Telus deferring payment during the COVID outbreak?

[NFtoBC]

No, Telus is not deferring payment during COVID-19. If you have not received a total by your usual due date, I suggest paying the usual amount of your Home Services bill, so no late charges are incurred.

[NMMJ]

Also can login to the online Telus account to check the bill there or use chat support on the Telus site to get the billing information

[FuzzyLogic]

Online chat currently doesn't work for anything but basic support and my billing information is not available when I login to my account. I talked to Telus and apparently it's specific to my account. They are investigating. They were able to tell me my balance owing.

[Janann]

It seems to be specific to my account as well:  "We are currently unable to retrieve your billing information. Please try again later."

This is why paper bills are a good thing.

[WestCoasterBC]

Reach out to them via twitter @TelusSupport

[Janann]

Thank you, but I don't have twitter capability. I will just keep trying, and give them a call when there's time to spare.

[polecat]

@Janann  I have found that if you try access to your account several days after the billing end date they are working on the account billing. Wait About 3 days and try again Works for me Polecat

[NFtoBC]

If you can post here, you have the capability to create and use a Twitter account to contact Telus. It is a simple, low risk means of communication.

[FuzzyLogic]

Some people (myself included) don't care for social media. I don't tweet or facebook. I have found the Telus chat function works reasonably well and phone support is generally pretty good when it comes to billing.

[NFtoBC]

Unfortunately, Chat is not available for all services, nor to all customers. Social media, and phone are available to all, though phone support likely has long lineups just now.

[Janann]

Thanks for the tip, Polecat. If this continues, I'll just aim for the end of the month.

[Janann]

Thanks for the news that I would be able to use Twitter, though I'm another one who's opted out of social media. I'm sure the phone lineups are extra-long, as anyone wanting to make payment arrangements due to Covid-19 has to do it by phone. I find it disappointing that they're not even waiving late charges during the pandemic. Nor are they freezing rate increases. 

I did get the info by chat, but having a hard copy would've saved time.