Can't access my billing information...long time customer.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
When I login to view my bill I get this message:
"Your first bill isn't ready yet. We'll let you know by email and/or text when it's available"
Normally my bill would be due about now and I would have received an e-mail notification. I cannot find any billing information aside from clicking Pay My Bill and then it displays a balance and due date of April 6, 2020?
Is anyone else experiencing similar issues? Is Telus deferring payment during the COVID outbreak?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
No, Telus is not deferring payment during COVID-19. If you have not received a total by your usual due date, I suggest paying the usual amount of your Home Services bill, so no late charges are incurred.
If you find a post useful, please give the author a "Like"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Also can login to the online Telus account to check the bill there or use chat support on the Telus site to get the billing information
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Online chat currently doesn't work for anything but basic support and my billing information is not available when I login to my account. I talked to Telus and apparently it's specific to my account. They are investigating. They were able to tell me my balance owing.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
It seems to be specific to my account as well: "We are currently unable to retrieve your billing information. Please try again later."
This is why paper bills are a good thing.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Reach out to them via twitter @TelusSupport
Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thank you, but I don't have twitter capability. I will just keep trying, and give them a call when there's time to spare.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Janann I have found that if you try access to your account several days after the billing end date they are working on the account billing. Wait About 3 days and try again Works for me Polecat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
If you can post here, you have the capability to create and use a Twitter account to contact Telus. It is a simple, low risk means of communication.
If you find a post useful, please give the author a "Like"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Some people (myself included) don't care for social media. I don't tweet or facebook. I have found the Telus chat function works reasonably well and phone support is generally pretty good when it comes to billing.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Unfortunately, Chat is not available for all services, nor to all customers. Social media, and phone are available to all, though phone support likely has long lineups just now.
If you find a post useful, please give the author a "Like"
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thanks for the tip, Polecat. If this continues, I'll just aim for the end of the month.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Thanks for the news that I would be able to use Twitter, though I'm another one who's opted out of social media. I'm sure the phone lineups are extra-long, as anyone wanting to make payment arrangements due to Covid-19 has to do it by phone. I find it disappointing that they're not even waiving late charges during the pandemic. Nor are they freezing rate increases.
I did get the info by chat, but having a hard copy would've saved time.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Also the same
Haven't received June bill and also unable to access Rewards after Emailing many times etc for new password
Will have to phone sometime this week
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
Hi @Scottykb ,
Sorry you are experiencing issues with logging in, and creating a new password.
To reset your password, Click Here, enter your email, and click the green "Send my password reset email". Check your email, and there will be a new one from TELUS labeled "My TELUS - Reset your My TELUS password". Open it, click on the green button to create a new password. This should resolve the issue. These are the exact same steps and agent will do for you. If your account is locked, then yes, you would want to speak to a TELUS customer service agent so they can unlock your account.
To view your account balance without access to your online account, and without waiting on hold, try the automated system.
- Using your TELUS phone, call the number *123
- When prompted, press 2.
- When promoted, enter your PIN.
- Your will not hear your account balance.
TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Link to Post
- Email to a Friend
- Report Inappropriate Content
@Scottykb
Contacting Telus customer service would be the simplest solution.
If your interested in trying some other solutions continue reading.
Usually when a customer does not receive an email, it's because the email address is not registered to an account. I would suggest trying your other email accounts which you may have used and see if any of them receive the reset password.
Other times you may not be able to reset the password because the account profile was never completed. You should be able to find a different email in your inbox titled "My TELUS - Complete your My TELUS account registration". Follow the prompts to complete your profile.
If this is not the case contacting customer service will be able to resolve the issue for you in no time.
TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].