Forum Discussion
FuzzyLogic
Community Power User
Community Power UserCan't access my billing information...long time customer.
When I login to view my bill I get this message: "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available" Normally my bill would be due about now and I w...
It seems to be specific to my account as well: "We are currently unable to retrieve your billing information. Please try again later."
This is why paper bills are a good thing.
Reach out to them via twitter @TelusSupport
Thank you, but I don't have twitter capability. I will just keep trying, and give them a call when there's time to spare.
- NFtoBC
If you can post here, you have the capability to create and use a social media account to contact Telus. It is a simple, low risk means of communication.
- FuzzyLogic
Some people (myself included) don't care for social media. I don't tweet or facebook. I have found the Telus chat function works reasonably well and phone support is generally pretty good when it comes to billing.
Janann I have found that if you try access to your account several days after the billing end date they are working on the account billing. Wait About 3 days and try again Works for me Polecat
Thanks for the tip, Polecat. If this continues, I'll just aim for the end of the month.
