Always "temporarily unable to redeem this item... please try again later"

[chucknbetty]

Every time I attempt to redeem points (of which I have many), I select the phone number verification (either call or text, doesn't matter) and I get "You are temporarily unable to redeem this item. You may please try again later." It then "sticks" to any other redemption offer that is available, at least while I am logged in. When I try later, it may re-ask for my verification but it again fails as indicated above and stays "locked out" for some period of time. I have plenty of points available for the items I am selecting, and the items are "available/instock" by all indications. 

[TELUS_Support]

Hi @chucknbetty - we can help troubleshoot the issue. Please send us a private message so we can get started

[RTaylor]

I have the same issue. I can't seem to message you though. Can you please help me?  I can only redeem "contest" entries and nothing else. 

[TELUS_Support]

We'll send you a private message to inquire, thanks.

[Mikderby]

I am having the same problem!  Please help!  I’ve tried ALL the support pages, 3 different browsers, deleted cache and cookies - all to no avail and with the same result.  And the “quickest possible” text “appointment” is for SATURDAY (today is Wednesday).  Can I please get a PERSON to help me with this extremely frustrating issue?

[TELUS_Support]

Could you please send us a private message so we can look into your account details, verify the situation, and proceed with the necessary steps?

[Mikderby]

I’ve tried clearing cache, clearing cookies, rebooting.

I’ve used the App, Chrome, FireFox, and Safari.

It has been a persistent problem for several weeks.

ALL I WANT TO DO IS REDEEM SOME POINTS!!!!!

Mike Derbyshire

[email protected]

[TELUS_Support]

We can try to help if you send us a private message