Recent ActivityMost RecentNewest TopicsSolutionsBad Shipping Address - Can't Get My Phone I've been a Telus customer for over 20 years. On Nov. 22, I ordered a new phone and plan, as my old one was due to expire, and I was on the buy it back program. On Nov. 24, I received an email indi...Never received call back I was promised a call back within 24-48 hours and never received one. I then contacted Telus and was told the supervisors/managers are busy and it will be another 24-48 hours, and still no call back....Telus website, app, and chat are garbage Wow, where do i start? The website has a linking problem between the Mobility/Manage/Pre-Auth function and the next page that should launch. I tried using the app and it just open the webpage. I t...West Vancouver weak signal I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West V...Google Play Charges to my Telus Bill Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...Bill Date - Due Date I wish Telus would just print the DUE Date on my bill versus making me guess. I have automatic payment set up. Telus does say on page 2, " The total due will be charged to your bank account 15 day...Overseas scammers pretending to be TELUS The scam involves calling people with a fake promotion and getting them to order an expensive smartphone. More details in this video: https://youtu.be/D_sqkuw95Xs?si=D2RfxjasSRC8QFI2 At about 18:...Partial Charges on bill incorrect I signed up 5 lines with Telus Mobility at the Shopping Centre and when I ported over and installed the SIMs I saw the plan and charges were incorrect in MYTELUS. I called into Loyalty the next day ...billing trouble Hello, I’m a new TELUS mobile plan subscriber, and my first bill is due on May 1st. However, I keep getting the error message: "We couldn’t process your payment. Please check your card details and ...Travel to US I have EPP Unlimited CAN-US 100 5G+ plan. I am travelling to Hawaii. Does my plan cover Hawaii also or it is only for US mainland only.