Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[TELUS_Support]

Hi Siegs we saw your comment. How can we help?

[Siegs]

Hi,

When attempting to activate and login in to Telus TV+ through the app or website I get error message "ERR_AGL ACN_3545" There is no ability to log-in to the service of activate the service. I had already spent almost 4 hours on the phone yesterday to trouble shoot activation issues with my Stream+ subscription and not willing to do so again. Please let me know how to actually use a service I have paid for. Here's what I have tried already:

-using the link front the activation email through laptop and mobile

-Incognito window (laptop and mobile)

-resetting password and doing all of the above again

-All of the above after re-installing the MyTelus App

-All of the above after reinstalling the TV+ app

-All of the above after clearing cache and cookies.

If not possible to resolve through chat, please have a tech call me to resolve this issue.

Thanks,

Sean [Mod edit: removed personal information]

[TELUS_Support]

We'll send you a private message to discuss.

[hleedell]

I'm having the same issue...I was able to switch my netflix account but not disney or prime.

[TELUS_Support]

We will send you a private message. 

[Siegs13]

Interesting, no private message received yet? Is the private messaging feature also not working?

[debbievel]

I am having the same issue.  Originally I signed up for Stream + in August and have paid for it since then.  I called Telus and was on the phone for 2 hrs. First I was with Mobility and they said they cant find my subscription.  They transferred me to Loyalty and she couldnt find the subscription.  She wanted to transfer me back to Loyalty.  GRRRRR.  So after 2 hours I gave up.  Also I just got Telus internet and signed up again for the Stream + and I am having the same problems.  So all in all I have been paying for the first initial subscription for 4 months and after signing the second subscription I have paid for another month with no subscription.  

[McCool99]

Sorry to hear this, debbievel. For me, it took 6 weeks or so...hopefully, Telus can help. Key is to have someone at the "back end" involved, as Sales and Tech Support cannot see your subscription (as you said). At some point, I had someone contact me via personal text. At that time, I had someone I could follow-up with directly....all the best!

[lrddeath]

Jumped from Rogers thinking I was getting a better deal.  First bill is incorrect already and overpriced.

Signed up for Stream+ and have not gotten an activation email or anything.  3 days and everyone at Telus I've phoned said I should have already received the login info when they billed my credit card.  Chat is completely useless as it sends you to the contact page.  And apparently they only answer phones from 8-8... (well less since I've tried at 8:05 AM and the line was still on night mode.)  The Telus member site continues to say "In Progress" even though they already billed me the first day I signed up.  Have wasted over 2 hrs talking to people on the phone who apparently just call someone else, all to end up with "Please call back later @" and then a new phone number.  None of which are the technical desk.  Even though they all apparently think the new number they provide will lead there.  Also not sure why they keep asking to confirm the number they can call you back at if disconnected.  Because they don't call you back when that happens.

WHAT A JOKE!

Just trying to get an answer when and how I should expect info on how to activate the Streaming services I'm now paying for.  (I was not even getting into correcting the bill yet for my mobility.) 

[debbievel]

I am in the same position. So frustrating. I worry that I have signed up for 2 years or internet and I am so concerned that if I have connectivity issues I won’t have any resources to troubleshoot. 

[Rocky3]

Since I try to read every post in every thread as a way of learning, I was surprised that I missed this one until now. 

One thing I did not see mentioned is that Disney+ and Prime Video are available on the internet with the same login user name and password. There was no mention of anyone trying to go online outside of the TV Android app.

[Rocky3]

and in mobility thread, Stream+ prime account

"

 

angie3

Neighbour

In response to Jonpd

Options

‎11-03-2024 02:10 PM

Yes it was resolved for me. After numerous phone calls back and forth. They managed to cancel my stream+ and I was able to set it back up again and everything works now.

[lrddeath]

So still no closer to having Stream+ even though I signed up Monday.  Called to have it cancelled since I can't access it myself.  Was told that Stream+ was setup on a home account.  Strange cause I have an EPP and activated it after my account was setup through the help yourself options.  Clearly no clue what they are doing.  We will see if they manage to cancel and refund correctly.  I'm taking my accounts elsewhere cause I've had enough of this.  Good luck to everyone else.

[TELUS_Support]

@Irddeath  Sorry that you've had these issues. If you don't mind, We'd like to get this sorted out for you. We'll send a private message your way to collect your account info. 

[lrddeath]

---

@TELUS_Support wrote:

@Irddeath  Sorry that you've had these issues. If you don't mind, We'd like to get this sorted out for you. We'll send a private message your way to collect your account info. 

---

10hrs later I dont know why you sent that message????  Your message was the only message I got.  LOL  No closer to a resolution.

[CW82]

I have same msg when trying to activate stream services Prime, Disney, etc.  Worst of all, I am still being charged and I am unable to cancel Stream + subscription, because I get the same error "sorry your subscription list is not available..." when I go to my subscriptions even though Stream + is listed as active.   Been on the phone numerous times.  I've tried using computer, phone, tablet etc and still getting this error.  

[Siegs13]

Alright. Level 2 tech support fixed most of the issue. To get the subscription list to work and be able to activate tech support has to unlink your home services from your account as that is what causes the error. You can then activate all but the Telus TV+ (it still errors out unfortunately) and once activated re-link your home account. 

[happydaigz]

Yeah I still can’t access the TelusTV+ either. Funny though. With all of the problems and time it’s taken to get anything working, I’ve still been charged the full amount. Go figure. 

[drewzie]

I signed up for Stream+ about a week ago. Got the activation emails. But when I click through, I can't activate any subscriptions. Calling into support didn't help. 

On my subscription page, it just says Stream+ Basic, Payment in progress with no ability to setup any streaming services. What options do I have for finish setting this up? 

Pretty disappointed with the service so far! Seems really buggy to get setup, makes me worried about adjusting or canceling the service in the future.

[Rocky3]

@Siegs13 

on 12/04/24 you posted your problem is fixed.

If you still want to text with Telus_support, click on their user name and send them a message

[Vera]

I’m having the same problem. It’s been two weeks. I’ve been on the phone with them every three days they keep making promises to me and the only thing that’s working is Netflix. The service is not even that good and I don’t understand how every time I call. It’s always an hour. Wait who’s waiting an hour I know that your customer service line is not that busy. How hard is it to send me another email or fix the activation you guys are so quick to take my money, but it takes so long for you guys to fix a problem