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Hi I am abroad and have been with Telus for more than 2 years. I was trying to go on my app to pay my bill but the app shows that no account is linked. The app was working fine for more than 2 years. When I try to link the account it says that the ac...
Good day everyone: I see that we can return old phones and tablets to Telus (factory reset) but we also have a couple of laptops. Will these be accepted as well or should we just take everything to the near by Staples store? Thank you for your time.
Hi - I have a Samsung J3 (2018). Whenever anyone sends me a text with a picture, I get notified that I have a text with the download arrow. When I press the download arrow I get the message "Failed to download attachment from multimedia message. Try ...
Please can any staff member reach out I don't know what to do.... I placed an order and have yet to receive any updates. Tracking is stuck on order placed. It's frustrating because webstore says fast shipping. I can't seem to get ahold of anyone when...
Anyone else still waiting for their Samsung upgrade? My order status has been "processing" for several days even though my order confirmation indicates the ship date would be January 29th.
Dear TELUS Mobility Customer Support Team, I hope this message finds you well. I am writing to follow up on my recent request for a price match on my TELUS mobility plan, which, to my understanding, has not yet been processed. I spend $48.09/month jo...
Looking at phone bill what feature results in the incoming and outgoing numbers to be the same ? also my usage isn’t accurate - why would it not show all incoming and outgoing texts ?
Does anyone know what I can do to get the Webstore to process my returned phone? I have made multiple calls to them. Every time I call. I’m being told something different. They have had my returned phone now for over three weeks. It is extremely frus...
Hi, I have submitted a Price Match request with Telus on 31 December 2024 and received a text same day saying your equipment price match request has been received and will be processed within 15 business days. Talked to Telus customer care as well, t...
This is a long one so apologies. I am tired of countless bots & call backs and emails. I was told to come here to vent. Back in November i got my notification of "bring it back" to return my device. Since my cotract 2 years ago i moved from AB to New...
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