Seller did not apply the promo

[Kentisback]

The telus Seller promised my monthly would be 55$. I move from virgin to Telus. Then the bills for the last 3months is more than 100$. And Telus to apply the fix told me i must pay my bill first. Is this not a sort of scam from Telus?

[TELUS_Support]

Was this via one of our Door to Door teams?

[Kentisback]

Phone call. They called me in march. And since then, i have been fighting with telus to apply the promo the seller told me. 

[TELUS_Support]

Gotcha. We'll send you a private message to discuss options further.

[LangleyMan]

They don't make me pay because I won't. Call and say you're going to cancel your service if the idiot AI phone system won't put you through to the Loyalty Department.