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Marlin's avatar
Marlin
Neighbour
7 months ago
Solved

Prepaid plan with a promo

I am in the $100 prepaid plan with unlimited nationwide calling feature, unlimited SMS feature and 2GB of bonus data each month for one year for free. I activated my line on April 17, but on May 17 (1 month after activation) the Unlimited SMS Promo Add-on, 2 GB Promo Add-On transaction, and Unlimited Nationwide Calling Promo were deactivate, why is that? can anybody help me?
  • Hello Marlin, we'll need to access your mobile account in order to assist you so we'll send you a private message, thanks!

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello Marlin, we'll need to access your mobile account in order to assist you so we'll send you a private message, thanks!