Roaming charges while on vacation?

[thebriguy]

I was recently on vacation (cruise) and I have an EasyRoam charge appearing on my account during one of the days I was away ($16.00).

Some points:

1. I have an iPhone
2. I did have cellular turned on (to be reachable during emergencies)
3. Data roaming was OFF
4. I did not make any calls on this days, including voicemail.
5. In my phone app, in call history, there is no record of outgoing calls.
6. I did see a few incoming calls, but I promptly declined them (using my Apple Watch)
7. I did not send any outgoing texts (iMessage or SMS). There are no outgoing or incoming texts on that particular day.

I'm wondering what else might have triggered this charge? Thanks!

[NFtoBC]

I’ll guess (and it’s just a guess) that #6 is the culprit.

[TELUS_Support]

If you'd like, send us a private message and we can confirm what triggered Easy Roam to be charged. 

[looking4service]

I have also had this issue - I had my data roaming off but kept cellular on in case of an incoming text message (which they say shouldn't be charged for). However when I came back, I had several days charges for roaming, despite not taking a call or sending a text. When I called, the person on the phone told me that app notifications were what caused the charges. A simple push notification from Sephora that popped up cost me $16. I have no idea how these are not blocked when data roaming is turned off, but they aren't.

[TELUS_Support]

When on a cruise ship, be sure to ask about on-board connectivity. Most cruise ships use satellite technology for cellular service, which can trigger high pay-per-use or Easy Roam charges for TELUS customers. These rates are often significantly higher than regular roaming. Here's more info about how you may be charged while travelling: https://www.telus.com/en/support/article/billing-understanding-while-travelling