11-27-2023 09:08 PM
11-28-2023 11:49 AM
Would you know others (also on TELUS) who are similarly affected? This will help determine if it's a network issue or isolated to the device.
11-28-2023 12:00 PM
11-28-2023 12:19 PM
I'd recommend connecting with technical support for two reasons:
- the team can identify a potential issue with the site or
- aggregate it with like-issues from others to prioritize a fix
Technical support: 1-866-558-2273
In the mean-time, if it's affecting calls within your home, you can set up wifi calling to bridge the gap.
11-28-2023 12:49 PM
a week ago
Yes currently at my house, I have no bars showing
a week ago
I currently have no bars in my home. Very poor reception at home
a week ago
11-28-2023 02:46 PM
I live in downtown Edmonton and have a similar situation. Depending where I am in my condo (lot's of concrete) I have to rely on wi-fi calling. Currently seeing 2 bars on my phone. Based on this site the nearest Telus cell tower is about 4 blocks away (with many highrises between me and the tower):
Canadian Cellular Towers Map (ertyu.org)
There is an option to report issues on the Telus coverage map here:
5G and 4G LTE, HSPA+ & LPWA network coverage map | TELUS
11-28-2023 04:59 PM
Thanks. I'll try the reporting site. Not sure if that will improve anything but worth a shot.