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Why is customer service for both parent and child company so poor.

Guiteau
Neighbour

Koodo wrongly sent my name to collections I have bee  On the past for about 5 hours between yesterday and this morning, but no ones seems to know how to help me. My Koodo lines were canceled by a clerk who called in Koodo CS and obtained confirmation that my account was closed, but a year later I found out Koodo sent my account to collection despite the fact that I never ported my number onto their network and I had returned both SIM card to TELUS CLERK.

 

HOW IS THIS POSSIBLE WHY CANT PEOPLE DO THE JOBS THEY'RE BEING PAID TO DO?

I HATE YOU TELUS AND ILL BE CANCELING ALL MY SERVICES WITH YOU. PLEASE DO NOT CALL ME WITH ANY OFFERS I MEAN IT!

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hi @Guiteau we can try to help with this situation. Please send us a private message so we can collect some personal information


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