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I reported fraud to Telus weeks ago, and was told that the Telus fraud team would get back to me within 10 business days. It has been longer than that (17 business days), and still, I have not heard anything. I also reported the fraud to the governme...
Hi,We mailed in our Iphones in January 2025 for trade-in, over 8 weeks ago and received the gift card for the value of one phone but still waiting on the other one. We have emailed trade in support a couple times without replies and called Telus, mes...
Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service
Anyone know if the Blackview BV4800 Pro is compatible with Telus SIM cards?
Hi all, I received a call with an attractive promotional offer. I asked for it to be verified via email and they sent an email from - telusmobilty@promotiondeals.ca. The email was a little short on details so I asked for further clarification, which ...
I’m facing a serious issue with Telus that’s impacting my business and personal communications. While traveling in Mexico, I was advised to switch to a $115/month plan to avoid roaming charges, but Telus never activated it. Instead, charges piled up ...
So Telus gave me a deal which included a new phone. Pretty sure it’s not a scam, but time will tell. The phone arrived Friday Mar 14 but it was the wrong one. A Telus rep called me to rectify the situation and sent a label to return the phone I had r...
We live in Brampton and two door to door reps, Rissalat and Tayden, sold us on the internet, phone, and TV bundle a few weeks ago. They said the Stream+ Premium would be FREE with the bundle but no such service exists (it is $43 a month, minus $28 fo...
I can no longer use my app on my iphone, when I try to use the mytelus app it says something went wrong and wants me to reset my password which I have done several times but cannot log in. I can log in via a web browser on my laptop but cannot with m...
In August of 2024 I upgraded my phone, walked out of the store with my S22 and new S24 in hand, and waited the hours for my new phone to fully organize itself. The old phone went into the junk drawer where it was forgotten. Fast forward to November 2...
