Monday
I am so pissed! Been on hold now for over 2 hours and 50 mins as I a being transferred to a 3rd department within Telus mobility! Trying to migrate one business account to a personal prepaid account. Waited 15 mins for business customer service who said I needed consumer division, and was put on hold for an hour to get transferred. Once I got through, was told that to transfer a business line to a prepaid that I needed to speak with the prepaid department… over and hour and a half later the prepaid agent told me that the business department should have done this! Three hours have now gone by. This is completely unacceptable!
yesterday
Definitely not the experience we want our customers to have. Were you able to get assistance from our team?