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Customer

Steaming
Neighbour

I am so pissed! Been on hold now for over 2 hours and 50 mins as I a being transferred to a 3rd department within Telus mobility! Trying to migrate one business account to a personal prepaid account. Waited 15 mins for business customer service who said I needed consumer division, and was put on hold for an hour to get transferred. Once I got through, was told that to transfer a business line to a prepaid that I needed to speak with the prepaid department… over and hour and a half later the prepaid agent told me that the business department should have done this! Three hours have now gone by. This is completely unacceptable! 

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Definitely not the experience we want our customers to have. Were you able to get assistance from our team?